Everything you need to know about how we process, ship, and handle returns for your SaluVera order.
Order Processing
Once your order is placed, we begin processing it right away. You’ll receive a confirmation email as soon as your order is placed, followed by a shipping confirmation with tracking details once it’s on its way.
Shipping Rates & Delivery Times
We offer shipping to your delivery address, with costs calculated at checkout based on your location and order size. Delivery times may vary depending on where you’re located.
Order Tracking
As soon as your order ships, you’ll receive a tracking link by email so you can follow your package every step of the way. If you have any questions about your shipment, feel free to contact us.
Returns & Exchanges
We want you to be completely happy with your SaluVera products. If something isn’t right, you can request a return. Items must be unused and in their original packaging. To start a return, email us at info@saluvera.com with your order number.
Damaged or Incorrect Items
If your order arrives damaged or you received the wrong item, please contact us with your order number and a photo of the product. We’ll make it right as quickly as possible.
Refunds
Once your return is received and inspected, we’ll notify you of the approval status. Approved refunds are processed back to your original payment method.
Need Help?
Have a question about your order, shipping, or a return? Reach out to us anytime at info@saluvera.com and our team will be happy to assist.